AI reception - a chatbot that takes in requests from the website and messengers
A customer writes in at any hour – the bot replies right away, clarifies the details, and hands the manager a ready-to-work request, not an anonymous “hi, I’m interested…”
What usually happens without a bot
A request comes in in the evening or on a weekend, and the customer just waits until Monday morning. Some people find another provider in that time. A manager gets a request along the lines of “I want to know the price” with no details, and spends time figuring out what the person actually needs before even sitting down to calculate anything.
AI reception closes exactly this gap between “the customer left a request” and “the manager picked it up”. The bot replies instantly, asks clarifying questions based on your scenario, and hands the manager a request that’s ready to work with, not one that needs decoding.
What's included in AI reception
Taking in requests from the website
A widget on the website replies to visitors right away, with no wait for a manager, at any hour.
Collecting requests on Telegram
The bot works as an auto-reply on Telegram: it reacts to the first message right away and gathers the request - whether it came from the website or an ad - in a consistent format.
Handling requests on Viber
The same scenario works on Viber too - the bot takes in the inquiry and handles the request using the same logic as on the website and Telegram.
Clarifying questions from the scenario
The bot asks exactly the questions your manager needs answered: budget, timeline, the object or item involved, the service - everything that's usually clarified by hand.
Handing off a ready-made request
The manager gets not a bare "hello", but a request full of details - so they can start calculating and replying right away.
Working outside business hours
The bot doesn't sleep and doesn't go on lunch break - requests are collected around the clock, and the manager works through them in order in the morning.
What setup looks like
Website, Telegram, Viber - we map out every channel that needs to be covered by the bot.
What questions the bot asks, what it does with the answers, and where the finished request goes (CRM, a manager on Telegram, email).
We check that the bot understands questions phrased in different ways, not just the "ideal" scenario.
We look at real conversations and fine-tune the wording if something isn't working as intended.
Similar implementation scenarios
AI reception is often launched together with these scenarios – take a look, a combination might suit you better.
AI reception for business
An extended scenario for handling inquiries with customer booking and confirmation.
AI lead qualification
The bot doesn't just take in the request, it also immediately gauges how ready the customer is to buy.
The request from the bot lands in the CRM right away and updates the customer's record.
Why it's worth trusting IntegraBAS with this
1. On the market since early 2025. We are IntegraBAS Solution, and even before moving into AI agents we worked on BAS/1C integrations with CRM and messengers, so we know how a request from a bot needs to land in your system, not just arrive as plain text in a chat.
2. A scenario built around your business, not a template. The questions the bot asks are gathered from what your manager actually asks, not a generic checklist.
3. Not just intake, but a hand-off into the workflow. The request lands wherever it’s convenient for the manager to work with it: CRM, a Telegram group, email, a spreadsheet.
4. Fine-tuning after launch.
Questions about AI reception
Tell us where your requests currently come from and what most often gets lost. We’ll work out the cost and timeline for your case.
AI reception for business: a chatbot for taking in requests from the website and messengers
Most of the requests a business loses aren’t lost because the service or product wasn’t a fit, but because the customer wasn’t answered quickly enough. AI reception from IntegraBAS solves exactly this problem: a chatbot for the website, Telegram, and Viber replies to the customer right away, clarifies the necessary details, and hands the manager a ready-made request.
Why you need a chatbot for your website if you already have a manager
A manager can’t reply to messages around the clock, and customers often write in the evening, on a day off, or during a short break at work, when decisions get made quickly. A chatbot for the website closes exactly that gap: the customer gets an answer right away instead of waiting until the next business day. At the same time, the bot doesn’t fully replace the manager – it takes on the first contact and gathering information, leaving the final decision and complex questions to a person.
Requests from Telegram and Viber in one place
A separate problem for businesses working across several channels: requests from the website, a Telegram bot, and Viber are often handled differently, and some of them simply get lost between tabs and chats. A bot for collecting requests on Telegram works as an auto-reply: it reacts to the first message right away, even if the manager isn’t online at the moment, and gathers the contact in a clear format. A bot on Viber for handling requests is set up on the same logic, so it doesn’t matter to the customer which messenger they wrote in – the reply will be equally fast. AI reception runs on a single scenario across all channels at once, and requests land in one place, whether that’s a CRM, a separate chat for managers, or a spreadsheet.
How much it costs and how long setup takes
The cost of a chatbot for a website depends on the number of channels and whether CRM integration is needed. A simple request-intake scenario for one channel launches faster and costs less than a combination of several channels with data sent into a tracking system. At IntegraBAS we name the exact cost after a short call, once we understand which channels need to be covered and what questions the bot should ask. Buying a ready-made off-the-shelf solution is faster, but its answers are less precise than a scenario built for a specific business.
If you’re not yet sure which set of channels you need, describe your situation in the form on this page, and we’ll suggest a configuration for your case and work out a budget.