Sending messages on Telegram from BAS and 1C
The IntegraBAS team has developed an effective tool for direct communication with your customers. Our module allows you to set up automated messaging to Telegram directly from your BAS or 1C accounting system, without the need for third-party services or additional costs.
Sending notifications about orders, balances, and outstanding payments.
Support for mass marketing campaigns using your contact database.
Attaching files (PDF invoices, product photos, price lists).
Integration with official Telegram bots.
Estimated cost: 6 000 ₴
Technical Features of the Solution
The solution is implemented as an external process for 1C 8.3: Telegram messaging can be enabled without modifying the default configuration. This makes it easy to update your system in the future without affecting the messaging functionality.
Unlike gray-hat methods, such as sending messages on Telegram via zennoPoster, our solution uses the messenger’s official API. This ensures your account is protected from being blocked and guarantees reliable message delivery.
We understand the market’s needs, which is why our 1C messaging service on Viber and Telegram is scalable. You can combine communication channels to reach 100% of your audience wherever they prefer to communicate.
Set up the 1C Telegram messaging service so that the system automatically sends waybills upon shipment or sends a reminder about an appointment one hour before the visit.
Why is native integration better than scripts?
Many people look for ways to automate processes using third-party software (for example, by trying to set up a Telegram newsletter via zennoPoster), but this poses risks for businesses:
FAQ
Why is our Telegram messaging solution better than standard services?
Unlike cloud-based messaging services, the IntegraBAS solution is installed just once. You pay only for the implementation and configuration of the module, while sending Telegram messages via your 1C bot is completely free, regardless of the number of notifications sent.
All correspondence and system notifications are recorded directly in the customer's file or in the relevant document. This allows managers to see the full picture of their interactions with the customer without leaving the system.
Since we use an external 1C 8.3 integration module for Telegram messaging, the core configuration of your program remains unchanged. You can update your BAS system to the latest versions as usual—the integration module will continue to function reliably.
Our solution allows you not only to send plain text, but also to add interactive buttons (“Confirm Order,” “Contact a Representative”), as well as automatically generate and send printable forms, invoices, or product photos.
Why Direct Integration of Telegram with BAS Is the Standard for Modern Business in Ukraine
Today, messaging apps have become the primary communication channel, replacing email and even traditional SMS. For businesses, this means one thing: you need to be where your customers are. However, manual messaging or the use of questionable scripts is a recipe for chaos and account suspensions. IntegraBAS offers a systematic approach, transforming your accounting system into a control center for automated communications.
Technology stack and security
When we talk about 1C Telegram messaging, it’s important to understand the difference between “workaround” methods and native integration. People often search forums for ways to set up Telegram messaging via Zennoposter or other emulators. This might work for a small project, but for a stable business, it’s a risk. Such methods require a PC to be constantly on, are prone to failures with any update to the messenger’s interface, and, most dangerously, can lead to an account ban.
Our solution is external processing for 1C 8.3: Telegram messaging that works via the official API. This means:
- Direct data exchange: The system communicates directly with Telegram servers, guaranteeing instant delivery.
- Background mode: Messages can be sent on a schedule or triggered by an event (e.g., account creation) without human intervention.
- Security: Your data and customer database are not transferred to third-party services-everything happens within your security perimeter.
Business logic-from notifications to loyalty
Professional Telegram messaging with 1C opens up possibilities unavailable to standard services. We set up a trigger-based notification system. Did a customer place an order? The bot immediately sent a confirmation. Did the manager ship the goods? The system automatically generates a message with the waybill number and a tracking link. Did the accountant record the payment receipt? The buyer receives a “Thank you” message.
Moreover, IntegraBAS helps you implement a multi-channel approach. If part of your audience prefers Viber, our hybrid 1C messaging system for Viber and Telegram ensures messages are delivered to the right messenger based on the customer’s preferences. This isn’t just spam-it’s a personalized service that increases LTV (lifetime value) and strengthens your brand image.
Why IntegraBAS?
We don’t just sell software code. We implement a tool that adapts to your business processes. Our specialists analyze the structure of your database, configure background tasks to work correctly, and train your staff. By implementing Telegram messaging in 1C, you get not only a technical solution but also our expertise in automating Ukrainian retail and the service sector.
If simply sending notifications isn’t enough for you and you want customers to be able to place orders or check repair status themselves via the messenger, we recommend checking out our service for creating and integrating Telegram bots with 1C and BAS, which will turn your account into a full-fledged mobile office.
In a world where response speed determines whether a customer buys from you or a competitor, automating Telegram notifications is becoming an essential part of your infrastructure. With IntegraBAS, this integration is seamless, reliable, and delivers maximum ROI for your marketing efforts.