Remote technical support
We will quickly restore your PC, programs, and services – without sending a technician to your location. Our remote technical support service solves software problems online: from Windows crashes and Wi-Fi settings to server and 1C support. Our technical support operators connect remotely and fix problems while you get on with your business.
Estimated cost: from 3000 ₴ / Calculated individually
LIST OF SERVICES
We provide technical support not only for servers rented from us, but also for our clients’ own infrastructure.
We work with remote access via TeamViewer or AnyDesk – without the need for physical intervention.
Diagnostics and troubleshooting of software malfunctions
- Identifying the causes of errors, freezes, slowdowns
- Analyzing the system status and logs
- Eliminating conflicts between programs and services
- Remote recovery of the workplace
Software installation and configuration
- Installation of office, accounting, business programs
- Setting up email clients
- Installation of browsers, utilities, drivers (if physical interaction is not required)
- Setting up VPN and corporate applications
Ensuring system security
- Virus scanning
- Malware removal
- Antivirus and firewall settings
- Startup optimization
Recovering from software failures
- File recovery
- System rollback (restore point)
- Elimination of the consequences of virus attacks
- Restoring user settings
System optimization
- Clearing temporary files and caches
- Removing malicious or incorrect programs
- Eliminating slowdowns and freezes
Remote peripheral configuration
- Connecting network printers and MFPs
- Configuring sound, microphone, camera
- Adding shared folders and network drives
Configuring cloud and enterprise services
- OneDrive / Google Drive / Dropbox
- CRM, ERP, accounting systems
- Solving synchronization problems
Consulting and training
- Explanation of how to work with programs
- Real-time support
- Recommendations for safety and optimal operation
Remote technical support service for businesses and PC users
Remote technical support service is a convenient way to quickly resolve technical issues without the need for a specialist to visit your premises.
Our technical support operators provide online PC assistance by connecting to your workstation via secure remote access channels.
We work as a first line of PC support, receiving user requests, performing diagnostics, and resolving most software malfunctions in the shortest possible time.
PC and workstation technical support
PC support covers all basic tasks related to the operation of the operating system and software.
Our specialists help to eliminate freezes, errors, problems with launching programs, and system settings.
First-line PC support allows you to:
- quickly restore the functionality of your workstation;
- reduce employee downtime;
- avoid the accumulation of minor but critical problems.
Online PC support is especially convenient for remote employees and offices without their own system administrator.
Technical support for 1C and business programs
1C technical support is included in the list of remote support services and includes user assistance, troubleshooting, startup and update issues.
We work with accounting and management systems, CRM and ERP solutions, helping to restore stable operation of the software environment.
Support is provided promptly and without interfering with the company’s business processes.
Server and server infrastructure support
Server support includes monitoring system status, troubleshooting software failures, and configuring services.
We provide support for both leased and customer-owned servers.
- The cost of server support depends on:
- the number of servers;
- the complexity of the infrastructure;
- the service mode (on demand or on an ongoing basis).
Remote server support ensures stable service operation and reduces the risk of downtime.
Network, VPN, and wireless connection configuration
As part of our remote support, we help solve network and connection issues:
- how to configure a VPN on a PC for secure remote access;
- how to configure a Wi-Fi adapter and troubleshoot connection issues;
- configuration of network resources and shared folders.
Proper network and VPN configuration directly affects the security and stability of your employees’ work.
PC security support
PC security support is aimed at protecting data and ensuring system stability.
We perform virus scans, remove malware, configure antivirus software and firewalls, and optimize the system for secure operation.
Regular technical support helps prevent data leaks and the consequences of virus attacks.
Why remote technical support is beneficial
Remote technical support allows you to get help faster and cheaper than when a specialist visits your premises.
The technical support service works quickly, scales to the needs of the business, and covers a wide range of tasks—from first-line PC support to server and security support.
This is the optimal solution for companies that value stable IT infrastructure without unnecessary costs.